Privacy Policy
Last updated: April 2026
1. Who we are
The CHC Appeal Guide is operated by Andrew Holland, trading as CHC Appeal Guide (chcappealguide.com). References to "we", "us" or "our" in this policy refer to the operator of this website.
If you have any questions about how we handle your data, please contact us at: hello@chcappealguide.co.uk
2. What information we collect
We collect the following personal information:
- Name and email address — when you sign up to receive the free checklist or purchase a product.
- Payment information — processed securely by Stripe. We do not store your payment card details.
- Usage data — we may use analytics tools (such as Plausible or Google Analytics) to understand how visitors use this site. This data is aggregated and does not identify you personally.
3. How we use your information
We use your information to:
- Deliver the product or free resource you requested
- Send occasional updates about the guide (you can unsubscribe at any time)
- Process payments securely via Stripe
- Improve the website based on aggregated usage data
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Email communications
If you provide your email address, you may receive occasional emails from us about the guide and related content. Every email includes an unsubscribe link. We use MailerLite to manage our email list. You can review MailerLite's privacy policy at mailerlite.com.
5. Payment processing
Purchases are handled by Podia, which processes payments via Stripe. Your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe is PCI-DSS compliant. You can review Stripe's privacy policy at stripe.com.
6. Cookies
This website may use analytics cookies to understand how visitors use the site. Essential cookies (required for payment and security) are always active and do not require consent.
When you first visit, you will be asked to accept or decline non-essential cookies. You can change your preference at any time: update my cookie settings.
We do not use cookies for advertising or cross-site tracking.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent to email communications at any time
To exercise any of these rights, contact us at hello@chcappealguide.co.uk.
8. Data retention
We retain your data only for as long as necessary to provide the services you have requested, comply with legal obligations, or until you request deletion.
9. Changes to this policy
We may update this policy from time to time. Material changes will be noted at the top of this page with an updated date.